This website ("Website") and mobile application ("Mobile App") is operated by Machines Sdn Bhd and its affiliates (collectively referred to as "we," "our," "us," or "Company"). Before you proceed, we kindly request that you carefully review these Terms of Service, as they govern your access and use of our website and/or mobile app. By accessing our site and/or making a purchase from us, you agree to our "Service" and are bound by the terms and conditions ("Terms of Service" or "Terms") outlined here, which also include any additional terms, conditions, and policies referenced herein or through hyperlinks. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
The privacy of your personal data is of utmost importance to us. The specific categories of personal data we process are determined by how you use our services. Rest assured that we use your personal data to enhance your online and in-store experiences, aligning it with your preferences. For more information about our Privacy Policy terms, please refer to the Privacy Policy section on our website.
In addition, any new features or tools that are introduced to the current store will also be subject to the Terms of Service. The most up-to-date version of the Terms of Service can always be reviewed on this page. We retain the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes on our website. Your continued use of or access to the website after the posting of any changes signifies your acceptance of those changes.
By proceeding with the use of our website, products, and services, you acknowledge and affirm that you are 18 years of age and have a valid credit or debit card issued by a bank acceptable to us. If you are not of the minimum age of 18 years, you must have obtained the necessary consent from your parent or legal guardian to access this site.
We strictly forbid the use of our products for any illegal or unauthorized purposes. It is your responsibility to comply with all applicable laws and regulations in your jurisdiction, including copyright laws, when utilizing our Service. Any breach or violation of any of the Terms will result in immediate termination of service.
By accessing and utilizing this Website, you hereby consent to be bound by these Terms and Conditions, as well as all relevant laws, regulations, and widely accepted practices or guidelines. Any activities that are disruptive or unauthorized, with the intention or purpose to spam, phish, pharm, pretext, spider, crawl, or scrape, are strictly prohibited. Furthermore, you expressly agree not to upload or transmit viruses or any other malicious code that could adversely impact the functionality or operation of the Service.
In conjunction with accessing and using the website, you hereby agree not to engage in any activities that would be detrimental to the rights, interests, or reputation of Machines or its employees. Furthermore, you shall refrain from activities that may potentially lead to mental or physical disorders in children, or actions that violate public order and morals.
Please be aware that we reserve the right to restrict or suspend access to the Website without prior notice, as and when necessary. The Website is provided on an "as is" and "as available" basis.
The availability of goods or services mentioned on this Website at our retail stores in Malaysia may vary. The price for these items, if available, could differ from what is displayed on the Website. We do not endorse or authorize any offers or representations made on this Website. They do not guarantee that the goods or services listed here will be available at retail stores in Malaysia.
Images of goods without advertised prices are not intended for sale. The provided images are solely for illustrative purposes and may not entirely represent the goods. It is important to acknowledge that any changes to website information and content are within our responsibility. However, it is the user's responsibility to monitor these changes regularly.
By downloading, accessing, and using the Machines Mobile App ("Mobile App"), you hereby consent to be bound by these Terms and Conditions, as well as all relevant laws, regulations, and widely accepted practices or guidelines. Any activities that are disruptive or unauthorized are strictly prohibited. Furthermore, you expressly agree not to upload or transmit viruses, malicious code, or any software that could adversely impact the functionality or operation of the Mobile App.
Machines reserves the right to restrict, suspend, or terminate access to the Mobile App without prior notice, as and when necessary. The Mobile App is provided on an "as is" and "as available" basis.
The content and features provided in the Mobile App, including but not limited to images, articles, membership details, voucher redemption, push notifications, store locator, and order history, are intended for your personal use to enhance your membership and shopping experience. While we strive to ensure that all information in the app is accurate and up to date, we make no warranties regarding its completeness, accuracy, or availability at all times. Features may be updated, added, or removed without prior notice.
Certain products ("Products") or services ("Services") may be exclusively available online through our website and/or Mobile App. These items may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your display will accurately represent the colors.
We reserve the right, at our discretion, to limit the sales of our products or services to specific individuals, geographic regions, or jurisdictions. Additionally, we may limit the quantities of any products or services we offer. Product descriptions or pricing are subject to change at any time without prior notice. We do not provide warranties regarding the quality of any products, services, information, or other materials obtained through our Service.
Prices for our products are subject to change without prior notice. We retain the right to modify or discontinue the Service, or any part of its content, at any time without notice. We shall not be held liable to you or any third-party for any modifications, price changes, suspensions, or discontinuance of the Service.
We retain the right to reject any order you place with us. At our discretion, we may limit or cancel quantities purchased per person, household, or order. If we make changes to or cancel an order, we will make an effort to notify you via the email and/or billing address/phone number provided at the time of purchase. Additionally, we reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.
In the event of an electronic, computer, operational, and/or technical error that affects the details and pricing of a product or any promotion, we have the absolute right to rectify such error and/or cancel any transaction that was entered into based on the said error.
You agree to provide current, complete, and accurate purchase and account information for all orders made at our store. For more information, please review our Return Policy.
Some of the products, tools and services available through our Service may come from third-party sources. We don't control the content or accuracy of those third-party materials and websites. Therefore, we can't guarantee or be held responsible for any information, products, or services they provide.
In terms of products or tools provided by us, you acknowledge and agree that we provide access to such products and tools "as is" and "as available" without any warranties. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk.
Your submission of personal information through the store, website, or Mobile App is governed by our Privacy Policy.
The Machines+ membership is a loyalty program owned and managed by Machines Sdn Bhd, applicable at all participating stores, official online store, and Mobile App in Malaysia. We reserve the right, at sole discretion, to decline membership without prior notice.
Each customer is allowed to sign up for only one (1) membership account. The membership is strictly for individual members and is not transferable for family sharing, company, or corporate accounts. We retain the right to modify these Terms and Conditions at any time, without prior written notice.
By participating in the membership program, you acknowledge to have read and understood these Terms and Conditions and have given your consent for us to process your personal data and to communicate through various channels, including mails, emails, telephone calls, SMS messages, electronic Direct Mail (eDM), WhatsApp, notifications at outlets, or via the Official Online Store.
If you provide us with specific submissions or voluntarily send creative ideas, suggestions, proposals, plans, or other materials (collectively referred to as "comments"), you agree that we have the right to use, edit, copy, publish, distribute, translate, and utilize these comments in any medium, without any restrictions. We are not obligated to keep any comments confidential, compensate you for them, or respond to them.
By submitting comments, you confirm that they do not infringe on any third-party rights. You bear sole responsibility for the accuracy and content of your comments.
Occasionally, there may be errors or inaccuracies in the information provided on our website, mobile app, or through our services. We retain the right to rectify any such errors, inaccuracies, or omissions, and we may modify or update the information, or even cancel orders, without prior notice. We have no obligation to consistently update, amend, or clarify the information in the Service, except where required by law.
We cannot guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly acknowledge that your use of the service is solely at your own risk. The service and all products and services delivered through the service are provided "as is" and "as available" without any warranties of any kind.
In no case shall Machines, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of the service.
By accepting these Terms of Service, you agree to indemnify, defend, and hold Machines Sdn Bhd and its affiliates harmless from any claim or demand, including reasonable attorneys' fees, brought forth by any third-party as a result of your breach of these Terms of Service or your violation of any law or the rights of a third-party.
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of the remaining provisions.
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement. These Terms of Service shall remain in effect until terminated by either party. You have the option to terminate these Terms of Service at any time by notifying us of your decision to discontinue using our Services.
If we determine that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement without prior notice. In such a case, you will remain responsible for all amounts due up to and including the date of termination.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements through which we provide you Services shall be governed by and interpreted in accordance with the laws of Malaysia. You hereby acknowledge and expressly consent that any and all disputes arising from or in connection with any past, present and future dealings with us shall be exclusively resolved through the competent Courts of Malaysia.
You can always check the most current version of the Terms of Service on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically review our website for any updates. By continuing to use or access our website or services after the posting of any changes, you signify your acceptance of those changes.
If you are a Protection Plan customer and wish to review the complete Terms & Conditions, please contact us for more details.
