Help Center

Buy Online, Pick-up In Store allows you to place an order on our website and collect it at your preferred store location. Simply select your nearest store at checkout and pick up your item when it's ready.

Use our Store Locator page to find the nearest location. You can filter by state and view address details with directions.

You will receive an email or SMS notification once your order is ready for collection. This is usually within 30 minutes to 4 working days depending on the store.

Orders must be collected within 7 days from the date of the ready notification. Uncollected orders may be cancelled and refunded.

Unfortunately, once an order is confirmed, the pickup location cannot be changed. Please cancel and re-order if you need a different location.

Yes, a representative may collect your order on your behalf. They must present the order confirmation email, a copy of your IC, and their own IC for verification.

Yes, you may cancel your order before collection. Please contact our customer service team for assistance with cancellation.

We accept returns within 5 days of the receiving date for eligible items in original sealed packaging with proof of purchase. Please refer to our Return Policy page for full details.

Apple products and Apple/third-party accessories are eligible for returns. Gift cards, downloadable software, and ex-demo items are NOT eligible.

You need: (1) Receipt or proof of payment, (2) Product in original sealed packaging, (3) Return within 5 days of receiving date.

Yes, if you receive a defective or damaged item, please contact us immediately via email. We will facilitate an exchange or arrange for warranty repair.

Standard delivery takes 3-7 working days for Peninsular Malaysia and 5-10 working days for East Malaysia.

We offer FREE delivery nationwide for all orders.

Address changes may be possible if the order has not yet been dispatched. Please contact customer service immediately.

Yes, once your order is shipped, you will receive a tracking number via email which you can use to track your delivery.

The courier will attempt delivery up to 3 times. If unsuccessful, the parcel will be held at the nearest courier drop point for collection.

Please contact us within 24 hours of receiving a damaged item. Take photos of the damage and packaging for our reference.

We accept Visa, Mastercard, FPX Online Banking, GrabPay, Touch 'n Go eWallet, Boost, and various Buy Now Pay Later options.

Yes! We offer 0% interest installment plans for 6, 12, 24, or 36 months with major credit cards from all Malaysian banks.

You can apply in-store with your IC and latest salary slip, or select installment options at checkout for credit card payments.

Currently, only one payment method can be used per transaction. For split payments, please visit our stores.

All Apple products come with a 1-year Apple Limited Warranty. Extended coverage is available through AppleCare+.

You can walk in to any of our service centres or contact us via phone/WhatsApp to book an appointment.

Visit any of our stores with service centres. Our Apple-certified technicians use genuine Apple parts for all repairs.

Please bring your device, proof of purchase, and Apple ID password (for iPhone/iPad). Back up your data before service.